Ensures a Fast Recovery that Establishes Organizational Trust
Outcomes
- Restoration of a positive climate and morale after an organizational breakdown or scandal
- Minimal disruption to people and the business despite the challenges you face
- Renewed faith and trust in leadership and comittment to a positive future
Issues Addressed
While no executive expects their organization to plummet to the depths of darkness from a scandal or severe breakdown in organizational integrity, it happens. And when it does, leaders need immediate help. Traditional leadership responses make things worse. Examples include: 1) denying allegations, 2) telling angry people that "it will be ok" without listening deeply to their concerns, 3) being defensive, 4) using only one-way "tell" communications that sound like corporate boilerplate, and 5) lack of timely information sharing.
Approach
Here is the solution: Listen. Be accountable. Listen again. Take responsibility and make amends. Listen more deeply. Take actions that model a new way. And then listen some more. Crisis situations demand authentic leadership. We develop and promote it throughout the disorienting upset:
- We align the executives and board to what is required
- We design cascaded listening sessions and coach leaders to execute them successfully so people feel heard and experience a new sense of hope
- We help consolidate employee input and craft leadership's response and appropriate actions
- We develolp a thorough communication plan and support its implementation
- Most importantly, we coach executives to be authentic leaders so they can have the maximum impact possible on the situation
Call us at 970-385-5100 as quickly as possible when crisis strikes because your early responses will shape the way the situation unfolds. |
