Capacity is what enables people to get their work done, be it their normal day-to-day work or their change work. Having adequate workload capacity to do both when required is essential to their success and the success of change! If your organization does not have or generate the capacity for change, you are at risk of failing to achieve your expected results. Without people knowing there is adequate capacity to accomplish their change work, they will always do their operational work first, as that is what they are measured on. So how do you know if you have adequate capacity for change? You must assess it first. (For more details read: Capacity Planning for Change: Balancing Operations and Project Work)
Here is the list of steps to conduct a change capacity review. Find out where you stand so you can free up or build the capacity you need.